Find Your Lender

Little Loans is a credit broker, not a lender. We work with a panel of over 30 UK-based direct lenders, all of whom are authorised and regulated by the Financial Conduct Authority (FCA).

If Little Loans matched you with a loan, you’ll have been redirected to the lender’s website. From here, the lender will have completed some further checks, such as a hard credit check or an Open Banking search, and you’ll have been sent a loan agreement. This document contains important information about your loan, such as your interest rate and any fees you could be charged, as well as your repayment schedule.

If your application was approved, you’ll have been offered the loan, and the money will have been sent to your bank account.

Perhaps you now have a question about your loan, such as how to make an early repayment.

If so, you’ll need to get in touch with your lender directly.

How can I find out who my lender is?

When you made your full loan application with your lender, they would have sent you a loan agreement. This was most likely sent by email. Your lender may also have sent further emails about your loan.

If you’re not sure who your lender is, it might be worth checking back through your emails to find out.

Alternatively, you could search for your lender’s name in your online banking transactions or your bank statements.

What if I can’t find my lender?

If you were matched with a lender by Little Loans in the past 12 months, we’d be happy to help. We’ll ask you to confirm your identity first and then take a look at our system.

When are my repayments due?

Generally, you’ll need to repay your loan in monthly instalments. Your repayment schedule will be shown in your loan agreement.

How do I make my loan repayments?

You’ll find this information in your loan agreement. Typically, customers repay their loan by Direct Debit or Continuous Payment Authority (CPA).

I have a question about my loan; could Little Loans help me?

If you have a question about your loan, you’ll need to get in touch with the lender directly.

If your question is about your Little Loans experience, you are more than welcome to contact our friendly Customer Care team, who’ll be happy to help you.

How can I contact my lender?

Your lender’s contact information can be found on their website or on any letters and emails that they have sent to you.

If you’re struggling to find the lender’s contact information on their website, try Googling ‘[lender’s name] contact details’. This search should bring up the lender’s contact page.

I’m struggling with money; who can I speak to?

If you’re concerned about an upcoming repayment, please speak to your lender as soon as you can. They will be able to discuss any options that may be available to reduce some of the financial pressure you’re facing.

If you’d like to talk to someone about money or debt worries, please reach out to any of the following charities and organisations: StepChange, MoneyHelper, Citizens Advice, and National Debtline.

Little Loans has teamed up with charity StepChange to create this free Money Health Check quiz. You’ll just need to answer a couple of questions about your current financial situation to access advice and support.